CUSTOMER SERVICE REPRESENTATIVE - SEASONAL

JOB SUMMARY:

Pay Scale: $17.00 per hour

As a Customer Service Representative, you are the voice of our company, the first point of contact, the first opportunity to wow our members and provide exceptional support to them and our audit teams and other departments. You will be integral in helping TaxAudit fulfill our mission of providing the best income tax audit representation and the best taxpayer education available while minimizing the stress involved. Our company is committed to a culture where we care for people, have a positive attitude, and are dedicated to the team. If you share these characteristics and values and want to make a difference every day, we are looking for you.

KEY OBJECTIVES AND RESULTS:
• You will provide a positive member experience, minimizing the stress involved in dealing with tax authorities
• Members will experience your patience, professionalism, integrity, and sincerity
• You will be an ambassador for our company and be engaged and aligned with TaxAudit’s core values
• Member information and privacy will be protected and kept confidential at all times. TaxAudit and partner standards will be maintained and exceeded

ESSENTIAL FUNCTIONS:
• Thoroughly explain and sell TaxAudit products
• Understand and follow the department and company processes and procedures
• Resolve basic customer concerns
• Transfer calls to the appropriate party
• Assist members and teammates
• Perform detailed database updates and order entry
• Identify trends and report them to Leads

JOB QUALIFICATIONS:
• Accurate verbal and written communication skills
• Ability to handle tense situations
• Time management skills
• Ability to learn new processes and systems quickly
• Organizational skills and the ability to prioritize and manage multiple tasks in a fast-paced environment with time-sensitive materials
• Ability to understand and follow complex processes using computer applications, MS Office products, internet navigation, and data entry
• 2-3 years of customer service experience working in a call queue environment is preferred

MINIMUM PHYSICAL REQUIREMENTS:
Dexterity and ability to operate a computer keyboard, mouse, and other devices and objects for significant portions of the workday
• Vision: Requirements of this job include close vision
• Speaking/Hearing: Ability to give and receive information through speaking and listening
• Overtime may be required

This position is currently fully remote. You must meet the requirements below to work from home.

WORK FROM HOME HARDWARE AND SOFTWARE REQUIREMENTS:
• Reliable High-Speed Internet Access
• Dedicated Workspace-Quiet, Private, and Free from Distractions